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Facebook ads not converting? 11 reasons why and how to fix it

Facebook ads not converting? 11 reasons why and how to fix it

Ever felt frustrated with your Facebook ads not converting? You spend hours crafting the perfect ad, but it seems like all your efforts go in vain. Well, don't give up just yet!

15 min read
Sep 13, 2023

Every advertiser has, at least once, launched a campaign and saw their numbers stuck in limbo without any true conversions.

Even though the ads manager seems very straightforward, there are many handles that need to be set up and pointed in the same direction as your goals.

In this article, we will explore the various reasons why your ads are not converting and provide effective strategies to boost your ad performance. So, let's dive in!

Understanding Facebook ad conversions

Facebook ad conversions are the desired actions you want people to take after seeing your ad; such as clicking on a link, signing up for your email list, or making a purchase.

Source: Facebook

There are a number of factors that can affect ads conversion and in order to understand why your ads are not converting, you need to understand the metrics involved and plan your goals with the right indicators.

Key metrics like click-through rate (CTR), purchases, and conversion rate offer valuable insights into your ad's performance.

A high CTR indicates that your ad is resonating with your audience, while the conversion rate measures the percentage of users taking the desired action.

Analyzing these metrics provides actionable insights for optimization.

For instance, if an ad has a high CTR but a low conversion rate, it may suggest a mismatch between ad messaging and the landing page.

Additionally, monitoring the cost per conversion helps you assess the cost-effectiveness of your campaigns and make budget adjustments as needed.

Regularly assessing these metrics allows you to refine your strategies for better results.

Use data to identify Facebook ads conversion issues

To enhance ad performance, it's crucial to not only scrutinize individual metrics but also cross indicators and seek patterns and trends within your data to identify potential conversion challenges.

For instance, check how your CTR is performing compared to the Conversion rate. Compare your conversion cost over time and across campaigns. Using tools like Revealbot’s Creatives Report can give you powerful actionable insights.

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In summary, the continuous evaluation of an ad performance involves a thorough analysis of various metrics and data trends.

By doing this, you'll leverage the insights to make informed decisions for optimizing your ad campaigns and improving conversion rates.

Remember! Data is your best friend in identifying why your ads are not converting and what to do to fix this!

Now that you understand how Facebook ads conversions work, we can dive into the “whys”.

11 Reasons for Facebook ads not converting (and how to fix them)

1. Meta Pixel issues

Your Meta Pixel is the backbone of effective Facebook ad tracking. If it's not properly installed or configured, you may miss out on valuable data, making it challenging to optimize your campaigns. Ensure your Meta Pixel is set up correctly to track crucial events and troubleshoot any technical issues promptly.

Common Meta Pixel problems

Now, let's identify some common Meta Pixel issues that might be hindering your ad conversions:

  1. Incorrect Installation: If the Meta Pixel isn't installed correctly on your website, it won't collect accurate data. Double-check the installation process to ensure it's implemented on all the necessary pages of your site.
  2. Duplicate Pixels: Having multiple Meta Pixels on the same page can lead to data discrepancies and confusion. Make sure you have only one Meta Pixel per webpage.
  3. Pixel Not Firing: If the Meta Pixel isn't firing, it won't track user actions. Ensure that the Pixel code is placed in the correct location and troubleshoot any conflicts that might be preventing it from firing.
  4. Outdated Pixel Code: Facebook occasionally updates the Meta Pixel code. If you're using an outdated version, it may not function correctly. Always use the most current version of the Pixel code.
  5. Cross-Domain Tracking: If your website spans multiple domains, the Meta Pixel may struggle to track user journeys seamlessly. Implement cross-domain tracking to ensure a comprehensive view of user interactions.

Installing the pixel correctly

First, go to the Facebook Events Manager and click on connect data

Facebook events manager

Choose the data source you’re collecting data from, give it a name, and either add a website or Set up App Events from app ID using your developer account.

Connect data source Facebook Events Manager

Set up your code on your website or app and create your custom events as needed. Be careful while setting up your event. A wrong event type might break the tracking and impact the results of your campaign.

Facebook pixel integration

If you want to do full tracking of your ads and not have any kinds of problems with cookies or the iOS blocking user data from firing your pixel, you can also install the Facebook Conversions API.

If you want to learn how to install it, read "What is the Facebook Conversions API and how to use it"

You might also want to learn more about Facebook ads Custom Conversion

2. Weak ad copy or creatives

Creating ads with compelling ad copy and eye-catching visuals are the cornerstones of a successful campaign. If your Facebook ad content is lackluster or uninspiring, users won't be motivated to take action.

Your ad copy is the verbal component of your campaign, and it plays a pivotal role in conveying your message and motivating users to take action. If your ad copy lacks persuasion, relevance, or clarity, it's time to address the issue.

The visual aspects of your Facebook ad are equally vital. Weak or uninspiring visuals can deter users from clicking through or converting. To make your ad stand out, use high-quality images or videos that align with your brand and message.

Getting more Facebook ads conversions with the right copy and ad creatives

  • Know Your Audience, understanding their pain points, desires, and preferences. Tailor your ad copy to speak directly to their needs.
  • Use mental triggers such as highlight Benefits instead of just listing features or create a sense of urgency or scarcity. Limited-time offers and exclusive deals can prompt quicker action.
  • Experiment with A/B Testing different ad copy and ad creative variations to see which resonates best with your audience.
  • Use high-resolution images and videos that are clear and visually appealing.
  • Tell a visual story that connects with users emotionally and conveys your message effectively.
  • Experiment with different ad formats, such as carousel ads or video ads, to see which resonates best with your audience.

3. Unoptimized landing pages

Your ad might be impeccable, but if the landing page it leads to is subpar, conversions will suffer. Optimize your landing pages for relevance and user experience. Ensure they load quickly, align with your ad's message, and have a clear call-to-action (CTA) that guides users towards their next step.

Key optimization steps

  • Ensure that your landing page aligns perfectly with the message and offer presented in your ad. Users should immediately recognize they've arrived at the right place.
  • A slow-loading landing page can deter users from engaging further. Optimize images, minimize code, and leverage content delivery networks (CDNs) to ensure speedy loading times.
  • With many users browsing on mobile devices, your landing page must be mobile-responsive for a smooth user experience.
  • Your landing page should feature a prominent, well-defined Call-to-Action that guides users toward the desired action, such as "Buy Now" or "Get Started."
  • If your landing page includes forms, keep them concise and straightforward. Minimize the number of fields to reduce friction in the conversion process.
  • Include social proof elements like customer testimonials, security badges, and privacy assurances to instill confidence in users.
  • Continuously experiment creating A/B tests with different landing page variations to identify what works best for your target audience and objectives.
Optimized landing page
Source: Facebook and Semrush

Remember the Facebook advertising policies

Your landing pages must comply with Facebook's advertising policies and standards.

Unexpected or disruptive landing pages, featuring misleading headlines or irrelevant content, can fall into the "Objectionable Content" category outlined in Facebook's policies.

This can lead to ad rejections, and repeated rejections can result in restrictions on your ad account.

To avoid these issues, ensure your landing pages are not only optimized for user experience but also adhere to Facebook's content guidelines. Misleading or offensive content can not only harm your Facebook ads campaign's performance but also jeopardize the status of your Facebook ad account.

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4. Inaccurate audience targeting

If you're reaching the wrong audience with your ads, conversion rates will naturally be low. Take a closer look at your audience targeting settings. Leverage Facebook's targeting options to narrow down your audience based on demographics, interests, and behaviors. Thoroughly research your target audience to understand their preferences and motivations.

Leveraging Facebook's audience targeting options

  • One approach is to use custom or lookalike audiences to reach people who already interact with your website, app or content.
Facebook ads custom audiences
Source: Facebook
  • Try to broaden your audience and let the Facebook algorithm adapt to and learn to bring the right people to your ads.
  • Take the most advantage of the demographics, interest and behavior on Facebook. You can always change the demographics to include a larger group or narrow the targeting. Don’t be afraid to test until you find your perfect target audience.
    *Just remember that with large changes your ad might go back to the learning phase
  • Research thoroughly! Create buyer personas, do competitor analysis, collect surveys and feedback, and use and abuse data analysis. Use Revealbot’s lookalike audience to help you build your audiences

5. Ad fatigue

If you've noticed a decline in campaign performance after a few weeks, you might be dealing with a common issue known as ad fatigue.

Simply put, Facebook ad fatigue happens when your target audience is exposed to the same ad too many times.

One crucial metric to measure ad fatigue on Facebook is the "frequency" metric. When it starts to rise, it's a clear sign that users are seeing your ad too often.

Combating Facebook ad fatigue

Here are a few ways to get your fatigued ads delivering and converting again:

  • When one of your ad creatives reaches a high frequency, it's wise to pause it temporarily.
  • Exclude users who have already engaged with your ad or brand to avoid showing them the same content repeatedly.
  • Run your ads on a schedule (Dayparting) to target users during peak hours and reduce unnecessary impressions.
  • Sometimes duplicating an underperforming ad set can reignite its performance, providing a fresh start for your campaign.
  • Avoid using "Automatic Placements" and create separate ad sets for different placements to control ad frequency effectively.
  • In extreme cases, consider a “complete overhaul” to revamp your entire campaign, including creating new content and offers, to reignite interest from your audience.

6. Mismatched campaign objectives

Picture this: Your marketing efforts are chiseled with laser-like precision, each campaign tailored to a specific purpose.

Whether you're looking to catapult your website traffic, ignite brand awareness, reel in leads, or spike those sales figures – Facebook Ads Objectives is your compass.

There are 6 campaign objectives on Facebook ads.

1. Awareness: They attract individuals likely to explore your sales funnel further and gather valuable data for custom audiences.

2. Traffic: Coupled with content marketing, it drives more visitors to your website and product pages.

3. Engagement: It aims to garner likes, shares, comments, and more on your ads and posts.

4. Leads: This objective is strategically designed to cater to individuals who possess prior familiarity with your brand, have demonstrated keen interest in your offerings, and are actively contemplating a potential purchase.

5. App Promotion: It targets audiences more inclined to install your app, optimizing for app installs and events.

6. Sales: It's ideal for those at the bottom of your funnel, giving them that gentle nudge to convert. Plus, it encompasses catalog sales campaigns for ecommerce businesses.

Understanding each available campaign objective helps you target your campaign correctly.

For example, if you want conversion for your newsletter subscriptions, the Awareness objective will not work and you will not have conversions.

Also, remember to align your objectives with the conversion placement. For example, if you want the conversion to be for your newsletter, as in the example above, you should remove the Facebook expanded network from your placement.

7. Insufficient budget

Even if you have the perfect ad, copy, objective and placement, if your budget is too low, it won’t reach the audience!

Evaluate your budget allocation in relation to your campaign goals and competitiveness within your industry.

The only choice here is to increase the budget. But remember to keep it within your ROAS expectation. It doesn’t make sense to have an ad that has a negative ROAS, except if the intention is to bring brand awareness!

Facebook ads budget

8. Ads in the Learning Phase

Ads undergoing review by Facebook may not be running at their full potential. Ensure that your ad content complies with Facebook's advertising policies to avoid delays in approval. Be prepared to make necessary revisions if your ad is flagged for review.

But why does Facebook need a Learning Phase? Simply put, it's Facebook's way of mastering the art of delivering your ads to the right audience.

During this phase, Facebook takes your ad under its wing and shows it to a limited audience, closely monitoring their reactions and responses.

Generally, it takes a minimum of 50 optimization events within a 7-day learning period for your ad to graduate from this phase.

There’s not much to do here but wait for the learning phase to be over and your ads start delivering.

In case your ad gets stuck on the Learning Phase or becomes Learning limited there are a few steps you can try to make it start delivering and creating conversions such as:

  • Consolidate Ad Sets for Efficiency
  • Spread your audience
  • Optimize Your Budget Strategy
  • Minimize Actions that Reset Learning
Learn everything about the Facebook Learning Phase

9. Ads under review

So, you're not just waiting for the green light to start your ad campaign; you're waiting to gain access to potential customers, leads, and sales. But then you log into your account and your ad is under review.

The delay means that each passing moment is a missed opportunity. Your marketing efforts are stalled, and your expectations are put on hold.

Facebook Review Process
Source: Facebook

There are 5 main reasons your ad is under review:

  1. Ad content violations: If your ad contains content that violates Facebook's guidelines, it's like putting up a red flag that calls for a closer inspection.
  2. Sensitive topics: Ad campaigns that touch on political, social, or controversial subjects often require extra scrutiny.
  3. Image and text alignment: Believe it or not, the alignment of your ad's images and text matters. If your ad visuals and accompanying text don't sync up seamlessly, it could lead to a delay.
  4. Landing page discrepancies: If your ad promises one thing and your landing page delivers another, you're likely to face a review delay.
  5. Editing an ad while under review: If your ad is still under review and you make edits, expect a further delay in the review time.

This is Facebook's way of ensuring that advertisers with a track record of violations are held to a higher standard. Maintaining a clean ad history can contribute to smoother review experiences.

Learn what to do if your ad is stuck in review

10. Ad rejections

If your ad is rejected, it won't reach your intended audience at all.

If your ads were rejected you should have received a notification email, but if you didn’t you can always check rejected ads on the Business support home.

Facebook rejected ads review page

Keep in mind that if you get too many rejected ads, your account might get restricted.

Read about the reasons why and what to do if your ad gets rejected on: Facebook ads rejected: 9 reasons, fixes and tips

11. Low Facebook feedback score

Your customer feedback score is a critical metric that can directly impact your business's success on the platform, including the visibility of your ads and the overall trustworthiness of your brand.

Several factors influence your score, including customer satisfaction, delivery speed, and product quality. Positive reviews, timely deliveries, and exceeding customer expectations are key drivers of a higher score.

With a score between 1 and 2 you will receive a warning. Your costs will be higher and your reach will decrease.

Dropping below 1 will have your business account, along all its assets will be disabled and you won’t be able to advertise on Facebook!

How do I check my Facebook feedback score?

Monitoring your score allows you to gauge the effectiveness of your strategies and make necessary adjustments to better serve your audience and keep your ad account from being restricted.

The process to see your customer feedback score is pretty straight-forward:

  • Go to the Business Support Home.
  • Select Meta Business Accounts.
  • Under Business Account feedback score, you can view your score.
Current Facebook feedback score
Source: Triple Blossom

Remember to keep track of your Customer Feedback Score constantly in order to maintain a high score and keep your ads and ad account from being penalized.

Wrap up

Now that you understand the various reasons why your Facebook ads might not be converting, you can take steps to improve your campaign performance.

By following these tips, you can improve your Facebook ads conversion rates and achieve your marketing goals.

Additionally, it's important to remember that Facebook ad optimization is an ongoing process. Experiment with different ad copy, ad creatives, targeting options, and landing pages to see what works best for your audience. And don't forget to monitor your campaign performance regularly and make adjustments as needed.

With consistent effort and optimization, you can create high-converting Facebook ads that drive results for your business.

Key insights
  • Master Facebook Ad Metrics: Understand and regularly assess key metrics like click-through rate (CTR), conversion rate, and cost per conversion to gain insights into your ad's performance and optimize accordingly.
  • Data is Your Ally: Dive deep into your data, cross-analyze metrics, and look for patterns to identify and address conversion challenges effectively. Tools like Revealbot’s Creatives Report can provide valuable insights.
  • Meta Pixel Matters: Ensure your Meta Pixel is correctly installed, configured, and tracking crucial events. Common issues like incorrect installation, duplicate pixels, or outdated code can hinder ad conversions.
  • Compelling Copy and Creatives: Craft persuasive ad copy that resonates with your audience's needs and emotions. Use high-quality visuals to capture attention and convey your message effectively.
  • Optimize Landing Pages: Your ad's success relies on the quality of your landing page. Ensure it aligns with your ad's message, loads quickly, and has a clear call-to-action (CTA) for a seamless user experience.
  • Audience Targeting Precision: Target the right audience using Facebook's demographic, interest, and behavior options. Research thoroughly, create buyer personas, and test different targeting strategies to find your ideal audience.
  • Avoid getting your ads rejected. You can have your business account restricted if you’re constantly having your ads rejected!


What is Facebook Ads conversion?

Facebook Ads conversion is the process of getting people who see your ad to take a desired action, such as clicking on a link, signing up for your email list, or making a purchase.

Why is Facebook Ads conversion important?

Facebook Ads conversion is important because it allows you to measure the effectiveness of your ad campaigns and ensure that you are getting a return on your investment.

What are the most common reasons why Facebook Ads might not be converting?

There are a number of reasons why Facebook Ads might not be converting, including:

  • Meta Pixel issues
  • Weak ad copy or ad creatives
  • Unoptimized landing pages
  • Inaccurate audience targeting
  • Ad fatigue
  • Mismatched Campaign Objectives
  • Insufficient Budget
  • Ads in the Learning Phase
  • Ad Under Review
  • Ad Rejections
  • Low Facebook Feedback Score

How can I improve my Facebook Ads conversion rates?

There are a number of things you can do to improve your Facebook Ads conversion rates, including:

  • Ensure your Meta Pixel is set up correctly and tracking the right events.
  • Create compelling ad copy and visuals that resonate with your target audience.
  • Optimize your landing pages for relevance, user experience, and conversions.
  • Use Facebook's audience targeting options to reach the right people with your ads.
  • Monitor your campaigns regularly for ad fatigue and take steps to address it promptly.
  • Make sure your Campaign Objectives are aligned with your business goals
  • Set the right budget for your ad campaigns using data and research
  • Ads in the Learning Phase will deliver less, so be patient
  • Ads under review need to be updated and take time to be approved, so they won’t convert during the review process
  • Ads rejected can lead to your account being restricted. Study the Facebook Advertising Standards and be careful!
  • Avoid having a low Facebook Feedback Score! It directly impacts your ad campaigns

What are some additional tips for optimizing Facebook Ads conversions?

  • Use custom audiences to target people who have already interacted with your brand.
  • Experiment with different ad formats, such as carousel ads and video ads.
  • Use negative targeting to exclude people who are unlikely to convert.
  • Use conversion tracking to measure the effectiveness of your campaigns and identify areas for improvement.
  • Test and iterate regularly to see what works best for your audience and campaigns.

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About the author
Mario Neto
Mario Neto
Americana, Brazil

Mario is a Content Specialist at Revealbot. He's passionate about creating engaging and educative content. When not writing, he’s binging TV shows or learning something completely random. 🤓

Amal Moursi
Amal Moursi
Istanbul, Turkey
Let’s stay in touch

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